Frequently Asked Questions

We offer FREE shipping on all orders for US customers. International orders will be charged shipping fees accordingly.

When you place an order online, you will receive an order confirmation email immediately. Orders are processed within 1- 2 business days. If there are going to be any delays in shipping, we will communicate this with you promptly. Delays can be due to high demand, in which case processing may take 4-5 business days.

Once your order is processed you will receive an email notification letting you know the current order status. To view your tracking number, click “VIEW ORDER” from the email you received.

AAIRAH currently ships to all 50 states in the US. 

International shipping is available for Canada and Europe. For international orders, shipping charges will be calculated based on destination. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

If you have wrongfully entered your shipping address, please email us immediately at shop@aairah.com

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Our individual product pages offer all the information that you will need to know about product dimensions, weight, description, quality, and how-tos.

We will love to hear from you, please visit our product pages to leave a review! Thank you for the effort.

We are happy to review applications for you to become AAIRAH ambassadors, please email us at shop@aairah.com

We are sorry it didn't work out. You may return your item to us for a full refund or an exchange. All returns must be postmarked within 7 days after items have been delivered to you. Returned items must be in new and unused condition.

To return an item, please email customer service at shop@aairah.com with your order number. Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Thank you for being a valued customer. 

Credit card refunds usually take 5-10 business days to appear on your statement. 

Your credit card will be charged as soon as your order is accepted and processed.

We accept Visa, MasterCard, American Express, JCB, Discover, and other major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.